Privacy Policy

Learn how we collect, use, and protect your personal information

Last updated: December 15, 2024

Introduction

At PrimeTrust, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our banking services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

Personal Information

  • Full name and contact information
  • Date of birth and gender
  • Social Security Number (for verification)
  • Address and location data
  • Phone number and email address

Financial Information

  • Account balances and transaction history
  • Payment information and banking details
  • Investment portfolio data
  • Loan application information
  • Credit and debit card details

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system details
  • Usage patterns and preferences
  • Cookies and tracking data

How We Use Your Information

Account Management

  • Process account applications and transactions
  • Verify your identity and prevent fraud
  • Provide customer support and services
  • Send important account notifications
  • Maintain and improve our services

Security and Compliance

  • Detect and prevent fraudulent activity
  • Comply with legal and regulatory requirements
  • Conduct security audits and monitoring
  • Investigate suspicious transactions
  • Protect against unauthorized access

Service Improvement

  • Analyze usage patterns to improve services
  • Develop new features and products
  • Personalize your banking experience
  • Conduct research and analytics
  • Provide relevant recommendations

Information Sharing

We Do Not Sell Your Data

  • We never sell, rent, or trade your personal information
  • Your data is not shared with third-party advertisers
  • We do not use your information for marketing without consent
  • Your privacy is our top priority

Limited Sharing for Services

  • Share with service providers who assist our operations
  • Comply with legal requirements and court orders
  • Protect against fraud and security threats
  • Process transactions and payments
  • Provide customer support services

Your Control

  • You can opt out of non-essential communications
  • Request access to your personal information
  • Correct inaccurate information
  • Delete your account and data (with limitations)
  • Control cookie preferences

Data Retention

Account Information

Retention: Retained while account is active and for 7 years after closure

Reason: Legal compliance and fraud prevention

Transaction Records

Retention: Retained for 7 years from transaction date

Reason: Tax and regulatory requirements

Security Logs

Retention: Retained for 2 years

Reason: Security monitoring and incident investigation

Marketing Data

Retention: Retained until you opt out or for 3 years

Reason: Marketing and service improvement

Your Rights

Access Your Data

Request a copy of all personal information we hold about you

Correct Information

Update or correct any inaccurate personal information

Delete Your Data

Request deletion of your personal information (with limitations)

Opt Out

Opt out of marketing communications and data sharing

Data Portability

Request your data in a portable format

Lodge Complaints

File complaints with relevant data protection authorities

Security Measures

Data Protection

  • • 256-bit encryption for all data transmission
  • • Secure data centers with 24/7 monitoring
  • • Regular security audits and penetration testing
  • • Access controls and authentication requirements

Employee Training

  • • Regular privacy and security training
  • • Background checks for all employees
  • • Confidentiality agreements and policies
  • • Limited access to personal information

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@primetrust.com

Phone: 1-800-PRIME-TRUST

Address: 123 Financial District, New York, NY 10001

Contact Privacy Team